What is the Peer2Peer Support Program?
The Peer2Peer Support Program is an initiative that provides an online live messaging service for women and their families impacted by trauma from childbirth. This is the first service in Australia dealing specifically with birth trauma.
What can I expect from a session with a Peer2Peer Mentor?
Our aim is to offer one-2-one support with empathy, and a non-judgmental attitude.
Our program is made possible by our volunteers (Peer2Peer Mentors), who have themselves experienced psychological and/or physical injuries from birth and are in a place where they can now provide support to others who are on their birth trauma journey.
Our Peer2Peer Mentors are not trained counsellors and are therefore not able to provide specific advice around diagnosis, however they can provide a listening ear and supportive shoulder for those navigating life after birth trauma. They may also recommend services and resources that other women and families have found useful.
We have two options for accessing the service.
- You can access a drop in session Mon – Friday 8pm – 10pm AEDT (in summer) or AEST (in winter) * or
- You can request a booking by emailing us your preferred date and time. You can also request a particular mentor but please note that connecting with this mentor may not be guaranteed. Please allows at least 24 hours for us to arrange your chat time.
*Please note that these times are based on NSW time (ie. AEST in winter and AEDT in summer). If you are having trouble with time conversions you can check here.
Below is a list of the states/territories and what time they will be able to access the P2P service.
- NSW, VIC, TAS – 8:00pm – 10:00pm
- QLD – 7:00pm – 9:00pm
- SA – 7:30pm – 9:30pm
- NT – 6:30pm – 8:30pm
- WA – 5:00pm – 7:00pm
- New Zealand is 2 hours later than NSW is Summer and 3 hours later in Winter.
While there is no set time limit for sessions please keep in mind the operating hours of the service. There is no limit to the number of times you can access the service however the service is intended for short term support. Our Peer2Peer Mentors may encourage you to seek professional support and will be able to direct you to a more appropriate service provider for professional counselling.
Before accessing the P2P Support Live Chat please read our Terms and Conditions.
The service is best accessed from a larger tablet or computer. It can also be accessed from a mobile however it is more difficult to view the conversation due to the small screen size and pop up keyboard on a mobile phone.
If you are contacting us during our drop in service hours or you have confirmed a booking to chat with a mentor, simply select the Live Chat Peer2Peer Logo pop up in the bottom right hand corner of this page and register your first name and email address.
You can then start messaging a Peer2Peer Mentor like you would on Facebook Messenger or via SMS.
If you are trying to contact us outside of our regular hours and do not have a booking, you will be greeted by our offline message. You will be able to type a message to us and we will respond to you within 24 hours.
If you would like to book a time to chat with a mentor, please email us your preferred date and time using our Contact Page.
If our mentors are busy you will be placed in a queue and answered as soon as a mentor becomes available.
As you can understand, some days may be busier than others, but your need for support does matter to us.
If you are contacting our service outside of office hours, please leave a message and we will get back to you within 24 hours.
If you are trying to contact us outside of these hours, you will be greeted by an offline message. You will be able to type a message to us and we will respond to you within 24 hours.
Other options for support
Women are welcome to join our Facebook Group – Australasian Birth Trauma Support to connect with other mothers and ask questions about trauma recovery.
Our Support Services Page contains information on other support services that may be useful.