Terms and Conditions
Thank you for using the ABTA Peer2Peer Support Live Chat.
Our Peer2Peer Support Program Live Chat Service is delivered by our Peer2Peer Mentor volunteers (P2P Mentors) and monitored by professional ABTA team members. By using this service, you agree to the Terms and Conditions below.
The chat service does not provide medical advice, diagnosis or treatment of any conditions. This service is available to Australian & New Zealand Residents.
This service is available to those who are 18 years or over. We recognise that young people require a specialised response from services able to provide specific therapeutic support, such as KidsHelpLine (www.kidshelp.com.au) phone 1800 55 1800.
If you, or someone you know is in immediate danger of hurting themselves or others please call 000 now. If you require crisis support please contact Lifeline on 13 11 14.
In using ABTA’s P2P Online Chat, you agree to engage in a manner which is respectful and safe for all parties.
ABTA does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided.
Our mentors understand the importance of confidentiality and maintaining your privacy. Your information may be shared with another mentor or ABTA staff member when it is in the interests of resolving your enquiry. Where possible, we will seek your permission prior to this occurring. We will not share your information with any other organisation without your express permission, except where we are required to do so under law. This may apply in circumstances where we have a “duty of care”; that is when you are at serious risk of harming yourself or harming someone else, there is imminent danger to you or there is a child protection concern.
ABTA securely stores transcripts of Live Chat sessions. De-identified transcripts may be used for evaluation and training purposes.
Protecting Your Privacy
ABTA is committed to the privacy of people contacting the P2P Support Program.
The P2P Support Program (Live Chat service) operates within Australian legal requirements and Standards for Privacy and Information Management. These frameworks are intended to safeguard access and use of your information.
As part of these terms and conditions you must not:
- impersonate or falsely claim to represent a person or organisation;
- name or defame others including medical staff/hospitals;
- abuse, stalk, harass, threaten or otherwise violate the legal rights of others, including without limitation, rights relating to privacy and publicity;
- post, communicate or distribute any inappropriate, profane, defamatory, indecent or unlawful material or information, or engage in a manner which is unlawful or would infringe the rights of another person
- engage in any commercial activity including marketing, advertising or commercial promotion of goods or services.
ABTA may immediately decide to terminate, at any time, a person’s access (and restrict future access) to the Live Chat service or any feature of the ABTA Website due to a breach or alleged breach of these terms of service to its sole discretion and without prior notice.